Delivery of Products
1.1 Address: Delivery of the Products shall be made to the address you specify in your Order either by Seller or by BaikShop (or its agents) on behalf of Seller.
1.2 Shipping & packing charges: Shipping and packing charges shall be as set out in the Order.
1.3 Tracking: You may track the status of the delivery at the “Order Tracking” page of the Platform.
1.4 Delivery timeframe: You acknowledge that delivery of the Products is subject to availability of the Products. Seller will make every reasonable effort to deliver the Product to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed Seller will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Seller. The time for delivery shall not be of the essence, and Seller (nor any of its agents) shall not be liable for any delay in delivery whatsoever caused.
1.5 Deemed receipt: In the event you do not receive the Product by the projected delivery date and provided that you inform BaikShop within 3 days immediately from such projected delivery date, Seller will try, to the best of Seller’s ability, to locate and deliver the Product. If BaikShop does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product subject to your rights under Philippine law.
1.6 Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Seller, Seller may terminate the Customer Contract.
1.1 Return Policy: All returns must be done in accordance with the instructions set out in the Return Policy.
- 1.1.1 Check Validity of Return
- 1.1.2 Fill in Online Return Form
- 1.1.3 Pack and Send Back to BaikBike / BaikShop Office
- 1.1.4 Wait for Reimbursement
Seller is not obliged to agree to any return unless all such instructions are followed to Seller’s and BaikShop’s satisfaction. Should Seller agree to the return, Seller will deliver the replacement Product to your specified address.
1.2 Permitted returns: Subject to Clause 6.1, within 14 days for items covered under Satisfaction Guaranteed, and 7 days for items covered under 100% Buyer Protection, from the date of delivery of the Product, you may return a Product when you:
- 1.2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract;
- 1.2.2 receive a faulty or damaged Product;
- 1.2.3 receive a product that is not as advertised on the platform;
- 1.2.4 wrong item is delivered;
- 1.2.5 receive a product that has missing parts/items; or
- 1.2.6 receive a product that does not fit (for fashion items).
1.3 Repair, replacement or price reduction: As an alternative to returning faulty or damaged Products under Clause 6.2, a Customer may request for a repair or replacement of such Products. Such request shall be irrevocable upon notification of the request to BaikShop and the Customer may not later elect for a return. Where the Products have not been repaired or replaced within a reasonable time, BaikShop may, at its sole discretion, grant to the Customer a reduction of the price in proportion to the reduced value of the Products, provided that under no circumstance shall such reduction exceed 15 per cent. (15%) of the price of the affected Products. Upon repair, replacement or price reduction being made as aforesaid, the Customer shall have no further claim against Seller.
1.4 Replacement Products: When BaikShop has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become Seller’s property and upon request such Products or parts thereof should be shipped back to Seller.
1.5 Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when Seller (via BaikShop or BaikShop’s agents) has tendered delivery of the Products.
1.6 In cases where the customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, as provided under Clause 6, BaikShop will safely keep the item for a period of fifteen (15) days, reckoned from the date BaikShop receives the product from customer. After the lapse of such period, the product or item is deemed abandoned by customer, and BaikShop or Seller may dispose of the product or item. Notwithstanding the foregoing, BaikShop will use its best efforts to return the product to the Customer within the time frame provided.